Refund policy
At Sammi Cabochons, we are dedicated to ensuring your satisfaction with every purchase. However, if you are not completely happy with your order, we offer a straightforward return and refund process under the following conditions:
Returns
- Eligibility: You may return an item within 7 days of receiving it.
- Condition: The item must be unused, undamaged, and in its original packaging with all accompanying documents.
- Return Shipment: Customers are responsible for arranging the return shipment and covering the associated costs. Please note, we do not provide pick-up services.
Refund Process
If your item arrives damaged or defective, kindly follow these steps:
- Contact Us within 7 days of receiving the item. Please provide clear and detailed photographs of the damage for our assessment.
- Return Shipment: Arrange for the return shipment at your own expense and send the item back to us.
- Inspection & Refund: Once we receive the returned item and confirm that it meets the return criteria, we will promptly process your refund to the original payment method.
How to Contact Us
For any return or refund inquiries, please reach out to us via:
- Email: mytinyglobe@gmail.com
We are always here to assist you and ensure that your return experience is seamless and hassle-free.